At Competer, customer satisfaction is our top priority. Our Money Back Policy is designed to ensure transparency and fairness in situations where refunds are applicable. Please read the following guidelines carefully.
1. Eligibility for Money Back
Damaged Items: If you receive a physically damaged item or misprinted notes (excluding books for misprints), you may be eligible for a refund.
Non-Delivery: If your order is not delivered within the specified timeframe due to our fault.
Order Cancellation: If you cancel the order before it is shipped, a full refund will be processed.
2. Conditions for Refund
Proof Required: Clear photographic or video evidence must be provided for damaged or defective items.
Return Approval: Refunds will only be processed once the return or cancellation is approved.
Original Condition: Items must be returned in their original condition with all packaging and labels intact.
3. Non-Refundable Situations
Returns for reasons considered unreasonable or frivolous.
Requests made after the specified return window.
Items damaged due to misuse or mishandling by the customer.
4. Refund Process
Processing Time: Refunds are processed within 5-7 business days after approval.
Method of Refund:
Online Payments: Refunded to the original payment method.
Cash on Delivery (COD): Refunded via bank transfer or store credit.
5. Partial Refunds
In some cases, partial refunds may be granted based on the extent of the issue and evaluation by our support team.