Depending on the delivery option you selected at checkout, we’ll email and send a WhatsApp message for the tracking details after your order has been dispatched.

Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t processed or shipped, you can make changes to it.

To cancel your order you have to simply mail us on teamcompeter@gmail.com or send a message on our WhatsApp channel attaching the Order ID and the reason for cancellation.

Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. If your order is canceled, you won’t be charged. Find more information about auth holds.

The most common reasons an order might be canceled are:

• Limits on available quantities
• The item is out of stock
• Price or other listing errors
• Additional information is needed by our Credit and Fraud Avoidance department
• Unavailable carrier or shipping method
• Using an older browser or app version which is no longer supported

We will send you an email if any part of your order is canceled or if we need more information to process your order.

We understand how important it is for you to receive your complete order on time. If you find that some items from your order are missing, please follow these steps:

1. Check the Order Details:

   • Log in to your account and review your order confirmation or invoice to ensure all items were part of the same shipment. Sometimes, orders are shipped in multiple packages.

2. Inspect the Packaging:

   • Thoroughly check the packaging materials and boxes, as smaller items may be wrapped separately for protection.

3. Wait for Additional Shipments:

   • If your order was shipped in multiple packages, the remaining items may still be in transit. Check the tracking details provided.

4. Contact Our Support Team:

   • If you have confirmed that items are missing, please contact our support team within 48 hours of receiving the package. Provide the following details to help us resolve the issue quickly:

     • Order ID

     • List of missing items

     • Photos of the package and received items (if applicable)

5. Resolution:

   • Once we verify the issue, we will work to resolve it promptly, either by sending the missing items or offering a suitable alternative.

Our goal is to ensure you have a seamless shopping experience. If you have any questions or need further assistance, feel free to reach out to us.

At Competer, we strive to ensure that you have a smooth and satisfactory shopping experience. However, if you encounter any issues with your order, we are here to help. Here’s what you can do:

1. Identify the Issue:

   • Whether it’s a damaged item, incorrect product, missing components, or delayed delivery, make sure to note down the specific problem.

2. Check Your Order Details:

   • Log in to your account and review your order confirmation, shipping details, and tracking information to understand the order status.

3. Document the Problem:

   • Take clear photos or videos of the issue, especially for damaged or incorrect items. This helps in quicker resolution.

4. Contact Our Support Team:

   • Reach out to our customer support within 48 hours of receiving the order. Provide the following details to help us assist you better:

     • Order ID

     • Description of the issue

     • Photos or videos as proof (if applicable)

5. Resolution Process:

   • Once we verify the issue, we will work to resolve it promptly. Depending on the situation, we may offer:

     • Replacement of the item

     • Refund or store credit

     • Exchange for a correct product

Your satisfaction is our priority. We are committed to resolving any issues quickly to ensure you have a positive experience with Competer. If you have further questions or need additional support, feel free to get in touch with us.

How do I get a return label?

We want to make the return process as simple and hassle-free as possible. If you need to return an item, follow these steps to get your return label:

1. Initiate the Return:

   • File return through mail or WhatsApp.

2. Provide Required Details:

   • Give the reason for the return and add order id or any additional comments if needed.

   • Upload photos if required, especially for damaged or defective items.

3. Approval Process:

   • Our team will review your request, and once approved, you will receive a confirmation email.

4. Download the Return Label:

   • Once your return is approved, you can download the return label from your account or from the confirmation email sent to you.

5. Print and Attach:

   • Print the return label and securely attach it to the package.

   • Ensure the package is sealed properly to avoid any damage during transit.

6. Drop-off or Schedule Pickup:

   • Follow the instructions mentioned on the return label. You can either drop off the package at the designated location or schedule a pickup if available.

Need Help?

If you face any issues during the return process or need assistance with obtaining the return label, feel free to contact our support team. We are here to help!