Return and Exchange

At Competer, we are committed to providing high-quality study materials and books to help you excel in competitive exams. To ensure transparency and fairness, we have outlined our comprehensive Return, Refund, and Exchange Policy below. Please review the terms carefully before making a purchase.

Return and Refund Policy

We follow a strict no-return policy except under specific circumstances. However, we understand that issues may arise, and we are dedicated to resolving them. Returns and refunds will be accepted if:

• The item received is damaged or defective.

• There is a misprint in the Notes (Note: Misprints in books are excluded).

• You received the wrong product.

Please note that returns and refunds will not be accepted for reasons such as a change of mind or personal preference. We send clear picture or video samples of the original notes and books before purchase to ensure clarity.

How to Request a Return or Refund:

1. Contact Customer Support: Reach out to our support team within 48 hours of receiving the product.

2. Provide Required Information:

   • Your Order ID

   • Clear photos of the damaged, defective, incorrect item, or misprint in the notes

   • A brief description of the issue

   • Unpacking Video

3. Verification Process: Our team will review the request and notify you of the outcome within 3-5 business days.

4. Return Shipping: If your return request is approved, we will provide instructions for returning the product. Return shipping costs may be covered by Competer depending on the nature of the issue.

5. Refund Processing: If a refund is approved, it will be processed to the original payment method. Please allow 7-10 business days for the refund to reflect in your account, depending on your payment provider.

Exchange Policy

We understand that sometimes issues can arise, and we aim to accommodate reasonable exchange requests. Exchanges are available under the following circumstances:

• Receipt of the wrong product.

• Damaged or defective items.

• Significant discrepancies between the product and its description.

Exchanges are subject to product availability. If the exact product is unavailable, we may offer a similar product or store credit.

How to Initiate an Exchange:

1. Contact Customer Support: Reach out to our support team within 48 hours of receiving the product.

2. Provide Required Information:

   • Your Order ID

   • Clear photos of the damaged, defective, or incorrect item

   • A brief description of the issue

   • Unpacking Video

3. Verification Process: Our team will review the request and notify you of the outcome within 3-5 business days.

4. Exchange Shipping: If your exchange request is approved, we will provide instructions for returning the item. Shipping costs may be covered by Competer depending on the issue.

Important Notes

• Returns, exchanges, and refunds are not accepted for reasons such as a change of mind or personal preference.

• All products must be in their original condition and packaging when returned or exchanged.

• We reserve the right to reject return, exchange, or refund requests if the conditions are not met.

• If the exact product for exchange is unavailable, we may offer a similar product or store credit.

• For refund requests, please allow up to 10 business days for processing.

Need Assistance?

If you have any questions or need further assistance regarding our Return, Refund, and Exchange Policy, our customer service team is here to help. Please feel free to contact us via our support channels, and we will work with you to resolve any concerns promptly and fairly.