At Competer, we are committed to delivering high-quality notes and books for competitive exams. However, if you receive a damaged item, we are here to help ensure a smooth resolution process.
What Qualifies as a Damaged Item?
Physical Damage: Torn or damaged pages, broken binding, or any visible wear and tear.
Misprinted Notes: Significant misprints in notes that affect readability (excludes books).
Steps to Report a Damaged Item
Inspect Upon Delivery: Carefully inspect the item as soon as you receive it.
Document the Damage: Take clear photos or videos of the damaged item as proof.
Contact Customer Support: Reach out to our support team via live chat or email within the specified timeframe.
Submit Evidence: Provide your order details and attach the photos or videos of the damage.
Resolution Options
Replacement: A replacement may be issued for eligible damaged items.
Exchange: Exchange is available for reasonable and valid concerns.
Refund: Refunds are issued only when replacement or exchange is not feasible.
Important Notes
Timely Reporting: Report the damage within the specified period mentioned in our policy.
Condition of the Item: The damaged item must be kept in its original condition and packaging until the issue is resolved.
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