At Competer, we strive to ensure customer satisfaction with every purchase. However, we understand that issues may arise. Our return policy is designed to address genuine concerns while maintaining transparency and fairness.
Eligibility for Returns
Damaged Items: If you receive a damaged product, returns are accepted.
Misprinted Notes: Returns are allowed if there is a misprint in notes (excluding books).
Reasonable Concerns for Exchange: Exchanges may be provided for valid, reasonable reasons such as receiving the wrong item or significant discrepancies in the product description.
Non-Eligible for Returns
No Lame Reasons: Returns are not accepted for trivial reasons, as we provide picture and video samples of original notes and books before purchase.
Books with Misprints: Books with minor misprints are not eligible for returns.
How to Initiate a Return
Contact Customer Support:
Reach out via our live chat or email with your order details.
Provide Evidence:
Share photos or videos of the damage or misprint for verification.
- Unpacking video should be there.
Approval and Process:
Once approved, you will receive instructions on how to proceed with the return.
Refunds and Exchanges
Refunds: Refunds are issued only for eligible returns based on the conditions mentioned.
Exchanges: Exchanges may be offered for reasonable concerns as per our policy.
Important Notes
Timeline: Returns must be initiated within the specified timeframe mentioned in our policy.
Condition: Items must be returned in the same condition as received.
For any further questions regarding returns, feel free to contact our support team. We are here to help ensure a smooth and fair resolution.
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