At Competer, we take utmost care to ensure that your order reaches you in perfect condition. However, we understand that sometimes damage may occur during transit. Our policy is designed to address such situations fairly and efficiently.
Identifying a Damaged Order
Visible Damage: Any physical damage to the product, such as torn pages or broken binding.
Misprinted Notes: Significant misprints in notes (excluding books) that affect readability.
What to Do If Your Order Is Damaged
Inspect Upon Delivery: Check your package as soon as you receive it.
Document the Damage: Take clear photos or videos of the damaged product as evidence.
Contact Our Support Team: Reach out via live chat or email within the specified timeframe mentioned in our policy.
Submit Required Information: Provide order details and attach the evidence of damage.
Resolution Options
Replacement: A replacement may be issued for eligible damaged items.
Refund: Refunds are processed if replacement is not feasible, following our refund policy.
Important Notes
Timely Reporting: Ensure you report the damage within the specified period.
Product Condition: The damaged item must be returned in its original packaging if required.
For any further assistance or clarification, feel free to contact our support team. We are here to ensure a smooth resolution process.
No products in the cart.